Technical Support

Web and phone-based is free for customers with Canfield Care. For customers without Canfield Care, hourly charges will apply.

  • For questions related to the VISIOMED dermoscopy products please call +49-521-329-856-0.
    • Support is available Monday through Thursday between 8:30am – 5:00pm/17:00 (CET/CEST)
      and Friday between 8:30am - 2:00pm/14:00 (CET/CEST)

  • For all other support needs call us at 1-800-815-4330 (toll free) or +1-973-434-1201 , or email us below.
    • Support is available Monday through Friday between 6:00am – 8:00pm/20:00 (ET)

World Class Support Is At Our Core

Our Tech Support Specialists know the entire suite of products up and down – and we're ready to help you solve your issue and get on with your day.

Canfield Support