Product Specialist

We are seeking a Product Specialist to join our product management team who will help drive product and service usage and revenue growth. The ideal candidate thrives in a fast-paced work environment, is detail-oriented, possesses excellent verbal and written communication skills as well as analytical problem-solving and troubleshooting skills.

 Job Description:

  • Perform demonstrations for customers, staff, and other stakeholders of existing products, upgrades on client products, and new products
  • Train new clients/users on product functionality including technical information
  • Direct customers to online support areas for continued support beyond initial training
  • Assist and report customer issues, escalating when appropriate, that are essential to the product functioning correctly
  • Support and drive engagement with clients in partnership with our sales teams
  • Develop ideas for initiatives to drive revenue growth, identify business opportunities, and develop proposals to improve product positioning in the marketplace
  • Analyze client data (e.g., client usage data, market data) to identify strengths and weakness of solutions
  • Expert for all product metrics in area of ownership including tracking trends, identifying impact of new features, and performing thorough reviews and analyses of the competitive landscape
  • Define needs for marketing collateral and work with product management and marketing to ensure implementation

Core Requirements:

  • Bachelor's degree and a minimum of 1-2 years related experience
  • Proficiency with Microsoft Office
  • Professionalism maintained in all forms of communication
  • Ability to interact with prospects and clients as well as cross-functional teams within the organization
  • Willingness to travel to conferences and customer sites on 5-15% basis, will vary by month

Desired:

  • Experience in the medical or aesthetic field is a plus 
  • Technical aptitude in dealing with computer hardware and software products

Canfield Scientific, Inc. is the leading supplier of digital 2D and emerging 3D photographic equipment, imaging software, and computer systems for advanced patient imaging serving both physicians and the healthcare industry. We provide the highest quality products and services and have established a reputation for innovation and service excellence.

Apply Here

Please submit resumes with cover letter to jobs@canfieldsci.com or click below for immediate consideration. Please include the position title in the subject line.

We are proud to be an equal opportunity employer.

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