Clinical Services: Senior Product Specialist, VISIA® CRP

We are seeking a Senior Product Specialist – VISIA®‑CRP to play a critical role in building, scaling, and leading the VISIA‑CRP product specialist function. This individual will serve as a subject matter expert, field leader, and strategic partner across sales, product management, marketing, and customer success. This role goes beyond product demonstrations and training — it requires ownership of the VISIA‑CRP customer experience, influence over product positioning, and leadership in shaping best practices as the VISIA‑CRP business continues to grow.

Job Description:

• Serve as the senior-level expert on VISIA‑CRP across internal teams and external customers including mentoring and supporting new and existing team members
• Lead advanced product demonstrations, consultative discussions, and solution positioning for enterprise customers, key accounts, and strategic opportunities
• Provide expert guidance on product capabilities, workflows, and best‑practice use of VISIA‑CRP technology
• Deliver advanced onboarding and education for customers, including best practices for image capture, analysis, and data interpretation
• Provide image analysis services to support customers, including review, interpretation, and consultation on VISIA‑CRP imaging data and outputs
• Translate imaging results and trends into clear, actionable insights that support clinical, research, and business decision‑making
• Act as a trusted advisor to customers on how to effectively leverage VISIA‑CRP image analysis within their workflows and programs while supporting complex or escalated customer needs
• Analyze customer usage data, imaging trends, and market feedback to identify strengths, gaps, and opportunities to expand adoption and value
• Contribute to initiatives that drive revenue growth, differentiate VISIA‑CRP in the market, and improve customer outcomes including identifying opportunities to enhance product positing and services
• Partner closely with Product Management to inform roadmap decisions related to imaging analytics, reporting, and data‑driven features
• Define requirements for customer‑facing documentation, training programs, and marketing collateral related to imaging and analysis
• Collaborate with sales, marketing, and customer success to ensure consistent, high‑quality product and data positioning
• Help establish standards, workflows, and best practices for VISIA‑CRP Product Specialists

Core Requirements:

• Bachelor’s degree or an equivalent combination of education and professional experience
• 5-10 years demonstrated experience as a product specialist or project manager
• Exceptional leadership abilities, multitasking between projects as required
• Proficient with Microsoft Office
• Ability to switch between technical and non-technical communication methods for end users, customers, or stakeholders
• Demonstrated ability to work projects, from conception through completion
• Willingness to travel to conferences and customer sites

Desired:

• Photography or imaging domain knowledge, or experience working with image-based systems
• Technical aptitude in dealing with computer hardware and software products is advantageous

Canfield Imaging Systems is the world-leading developer of specialized photographic systems for medical practices, institutions, research organizations, and pharmaceutical suppliers. Canfield offers comprehensive benefits to its eligible full-time employees. These include paid days off, medical, dental, and vision insurance, may be eligible for a discretionary bonus, and a 401(k) plan with employer match (currently set at 50%). The anticipated salary range for the position is $75,000.00-$95,000.00 annually. This is dependent upon consideration of multiple factors when determining a base salary such as a candidate’s experience, education, and current market conditions. If the role is eligible for full benefits, it will be discussed with you during the interview process. Canfield Imaging Systems is a division of Canfield Scientific, Inc., the largest provider of photographic documentation systems and services for pharmaceutical research.