The ideal candidate for our Product Reliability Specialist position will be the bridge between customers and the engineering team providing analysis for defective products to prevent future product issues. The right individual is very well organized, detail oriented, possesses strong interpersonal skills, works well individually and as part of a team in a fast-paced environment.
Job Description:
- Manages, assigns, and allocates returned merchandise authorizations to appropriate teams for investigation and/or repair
- Collects, analyzes, and documents findings from investigation
- Communicates findings to stakeholders for review and prioritization
- Prescribe action plans based on communication from stakeholders and project management completion of action plans
- Assists in creating engineering change orders
- Responsible for providing documentation for corrective and preventive action initiation, aiding in project management of closure
- Complete trend analysis of failures for monthly key performance indicators, ensuring that failure rate meets defined goals
- Compiling and analyzing failures for bi-annual management reviews
- Documenting defects, failures, results within defect tracker database
- Laise with vendors if defective components are found and communicate technical information to customers in a professional manner
Core Requirements:
- Associate’s degree in technical discipline or equivalent combination of education and experience
- Expert skills with Microsoft Office
- Strong communication skills, both verbal and written, with the ability to document technical information
- Understanding of quality systems
- Proficient at analytical problem solving
Desired Qualifications:
- Photography knowledge is advantageous
- Project management experience is a plus
Canfield Imaging Systems is the world-leading developer of specialized photographic systems for medical practices, institutions, research organizations, and pharmaceutical suppliers. Canfield offers comprehensive benefits to its eligible full-time employees. These include paid days off, medical, dental, and vision insurance, may be eligible for a discretionary bonus, and a 401(k) plan with employer match (currently set at 50%). The anticipated salary range for the position is $27.00-$30.00 per hour. This is dependent upon consideration of multiple factors when determining a base salary such as a candidate’s experience, education, and current market conditions. If the role is eligible for full benefits, it will be discussed with you during the interview process. Canfield Imaging Systems is a division of Canfield Scientific, Inc., the largest provider of photographic documentation systems and services for pharmaceutical research.