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Support
Canfield Support
- Monday through Thursday, 8:30 am - 6:30 pm, and Friday 8:30 am - 5:30 pm
- Web
- Email
- Phone 1-800-815-4330 or +1-973-276-0336
- Fax +1-973-276-0339
Dell Computer Support is available 24 hours per day, 7 days a week. In the US, contact Dell at 1-800-999-3355 or www.dell.com
EIZO Monitor Support is available at 1-800-900-8383 or http://www.eizo.com/contact/index.asp
Apple monitor, keyboard and mouse support is available at http://www.apple.com/support
HP Printer Support is available 24 hours per day, 7 days a week. In the US, contact HP at 1-800-474-6836 or www.hp.com
Canfield will support software running on Windows 2000 until Dec. 31, 2008. We currently recommend Windows Vista (Ultimate 32-bit, SP 1 or higher) or Windows XP Professional (SP 3 or higher).
Warranty
VISIA Facial Imaging Booth & Software
- 1-year limited warranty, including support & upgrades
- Includes advanced replacement, round trip shipping in US
- Includes software feature improvements and enhancements.
- Extended Support & Upgrade Agreement available.
Dell OptiPlex Computer (VISIA Deluxe)
- 3-year limited warranty, including on-site, next day service from Dell, in the US
HP Inkjet Printer (VISIA Deluxe)
EIZO Monitor (VISIA Deluxe)
Apple monitor, wireless keyboard and mouse (VISIA Deluxe)
Training
VISIA Training
- Live, web-based training, two-hour session included
Additional Training Installation & Setup
- All VISIA models are designed for easy customer assembly and setup
- On-site training and/or installation by Canfield is available at $1,400/1-day or $2,300/2-day. All travel costs included in 48 contiguous United States. Effective June 1st, 2008, a $350 fuel surcharge will be applied. Four week advanced scheduling required
- Live Webinar based training available at $250 per session. Unlimited Webinars are included at no charge during the first year or with extended support and upgrade agreements.
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