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Support
Canfield Support
- Monday through Thursday, 8:30 am - 6:30 pm, and Friday 8:30 am - 5:30 pm
- Web
- Email
- Phone 1-800-815-4330 or +1-973-276-0336
- Fax +1-973-276-0339
Fuji FinePix Support is available worldwide at http://www.fujifilm.com or in the US, contact Fuji support at 1-800-659-3854.
Dell Computer Support is available 24 hours per day, 7 days a week. In the US, contact Dell at 1-800-999-3355 or www.dell.com
EIZO Monitor Support is available at 1-800-900-8383 or http://www.eizo.com/contact/index.asp
HP Printer Support is available 24 hours per day, 7 days a week. In the US, contact HP at 1-800-474-6836 or www.hp.com
Canfield will support software running on Windows 2000 until Dec. 31, 2008. We currently recommend Windows Vista (Ultimate 32-bit, SP 1 or higher) or Windows XP Professional (SP 3 or higher).
Warranty
VISIA-CR® Facial Imaging Booth
- 1-year limited warranty, including support
- Includes advanced replacement, round trip shipping in US
- Extended Support & Upgrade Agreement available. Call for pricing.
- VISIA flash bulbs have 30-day limited warranty
Mirror® PhotoTools Software
- 1-year limited warranty support and upgrades
- Includes bug fixes, feature improvements and enhancements
- Extended Support & Upgrade Agreement available at $500/1-year
Fuji FinePix S2 Pro
- 1-year Manufacturer warranty.
Dell OptiPlex Computer
- 3-year limited warranty, including on-site, next day service from Dell, in the US
EIZO Monitor
Training
VISIA-CR Training
- Live, web-based training, two-hour session included
- Additional live, web-based training is available at $95/hour
- One day on-site training and consult is available at $1,600/1-day. All travel expenses billed at net; deposit is required. Four week advanced scheduling required.
Installation & Setup
VISIA-CR Installation & setup
- All VISIA-CR models are designed for easy customer assembly and setup
- On-site setup by Canfield would include is available at $1,600/1-day. All travel expenses billed at net; deposit is required. Four week advanced scheduling required
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